I can't see the "Launch tagger" button for my video

The process of uploading your video can take up to 15 minutes for most videos. Depending on the size of the video this may take longer to process it.

If after 30 minutes your video is still processing, do reach out to us!

Processing my video failed

Try uploading it a second time. If that doesn't work, please contact us and we'll help you figure out what's wrong.

I'm getting a "Oops, the interactive image is currently unavailable" message in my image preview window

In most cases, your image publish status is still set to "Draft", you'd need to change it to "Published". You can do this on the detail page of your image.

Something else?

Reach out to Spott, we're here to help! 😊

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